Senior Manager, Risk Operations Strategy

💼 Hiring: Senior Manager, Risk Operations Strategy - OKX 📍 On-site - Singapore | 🕐 Posted 3 hours ago - October 4, 2026 | 💰 Competitive package | 🧑‍💻 Not provided | 🔗 Payment risk / SOP / AI OKX is hiring a Senior Manager, Risk Operations Strategy in Singapore to own payment-risk operations for OKX Pay and OKX Card. 📋 Responsibilities include: - Own SOP architecture for investigations, case review, disputes, and chargebacks - Scale the operating model for OKX Pay and OKX Card - Design the human-in-the-loop model for AI agents and reviewers, including handoff and escalation - Raise automation so more cases resolve without manual review - Optimize SLA, automation rate, AI coverage, agreement rate, false positive rate, and handling time - Partner with product, engineering, compliance, and risk strategy to turn rules and models into workflows - Work with AML/Compliance on regulatory requirements 🔑 Requirements / Must-have: - 5+ years in product or operations strategy for risk, including decision engines, modeling, and analytics tooling - Proven SOP design for review or investigation at scale, including decision matrices and escalation paths - Ability to turn strategy into requirements for engineering, business, operations, and merchant tech - Ownership of quality and throughput, including QA standards and reviewer calibration - Capacity planning for in-house and BPO teams across regions and time zones - KPI definition and monitoring with engineering and analytics - Cross-functional delivery in a dynamic environment 🛠 Nice-to-have / Preferred: - AI-assisted or human-in-the-loop operations - Trading experience or education in financial or payment risk - Dispute, chargeback, or representment exposure - Mandarin for work with Mandarin-speaking technical colleagues 💡 Perks & Benefits: - Competitive total compensation package - L&D programs and education subsidy - Team events, wellness & meal allowances - Healthcare for employees and dependants 📩 To apply: Apply: https://job-boards.greenhouse.io/okx/jobs/7996702003 🔗 Original post: https://www.linkedin.com/posts/senior-manager-risk-operations-strategy-share-7512374275836764160-3cW4/ 📌 New here? Subscribe and mute notifications to avoid noise. 🔎 Search by role or skill, or check the pinned messages for a short vacancy list. ⚠️ DYOR! I do not verify every job. Requests to download and run files or make a payment are major scam warning signs. 🚩 ❗️ I am not hiring. I only share fresh Web3 jobs posted by others. #NFA #DYOR 🌎 All my other social media! Subscribe!👇 💡 Intern/Junior Web3/Crypto/Blockchain Roles DAILY 📱 Allweb3jobs on Twitter/X 📱 Allweb3jobs on LinkedIn 📱 Coinmarketcap token analysis 🪙 Binance token analysis 💬 Want to promote something or just ask a question? Feel free to reach out: @crypto_vazima