Operations & Client Coordination Specialist

This is a remote position. Operations & Client Coordination Specialist Remote | Philippines Full-Time, Php 40,000 – 50,000/month FIXED Morning Shift (AU Time) HMO Included If you are a highly organized, "backbone" administrative professional who thrives on keeping a complex engine running smoothly—keep reading. This isn’t a passive, data-entry role. This is a high-stakes coordination position for an Australian leader in essential building services. You will be the "air traffic controller" for a busy team, ensuring that every electrical, fire, and safety service is scheduled, tracked, and closed out with precision. Why This Is a Dream Job You’ll be working directly with an Australian owned and operated essential services business who: - Values Filipino Talent:Has a long, successful history of working with offshore team members and treats them as core, integrated partners. - Provides Industry Stability:Operates in the essential building services sector (Electrical, Fire, Test & Tag)—work that is always in demand. - Communicates with Clarity:Provides clear systems and expectations—no guesswork or "fire drills." - Invests in Your Health:Offers HMO coverage from day one to ensure you and your family are protected. - Offers the Perfect Schedule:Work Australian business hours (early finish PHT) and get your afternoons back. What You’ll Be Owning This is a senior-level coordination role where you own the lifecycle of a job—from scheduling to portal compliance. You’ll take the lead on: - AroFlo Job Management:Leading job creation via optimized schedule extracts, ensuring high-level data integrity within the system. - Schedule & Dispatch Coordination:Managing the calendars for field technicians to ensure maximum coverage and zero missed appointments. - Dynamic Prioritization:Amending your workflow throughout the day based on incoming client calls or shifting departmental needs. - Client Communication & Inquiry:Responding promptly to client queries and resolving issues professionally across email, phone, and chat. - Portal Management:Documenting and tracking job completions and ensuring specific client portals are updated in real-time. - ​Operational Support:Participating in daily huddles to address priorities and providing ad-hoc support such as report generation. Requirements This Role Is a Great Fit If You - Have 3–5 Years of Experience:Specifically within a trade, maintenance, or service industry environment. - Are Detail-Obsessed:You hate "loose ends" and have a natural urge to document and track everything. - Communicate with Authority:You can hold your own in professional conversations with Australian business owners and technicians. - Are Tech-Savvy:You pick up new software quickly and are proficient in Microsoft 365. - Have a "Backbone":You are comfortable following up firmly with stakeholders to ensure tasks are completed. - Are Reliable:You are ready to start your day at 5:30 AM PHT and have a stable home-office setup. Bonus Points If You - Have experience in the building services, construction, or maintenance industry. - Have worked with Australian clients previously and understand the local culture/slang. - Have experience using Field Service Management software (e.g., Simpro, AroFlo, or ServiceM8, Tradify). Tools You’ll Use - Field Service Management (FSM) Software - Microsoft 365 (Outlook, Teams, Excel) - MS Teams (Internal communication) - Go to (external communication; phone system) Hours, Pay, and Stability - Full-time:40 hours per week. - Schedule:Monday to Friday, 8:30 AM – 4:30 PM TAS (5:30 AM – 1:30 PM PHT). - Salary:Php 40,000 – 55,000 fixed monthly rate (based on experience). - Stability:Long-term, permanent role with a established company looking to expand their PH team. What Success Looks LikeAfter 60–90 days: - Field technicians are arriving at sites with all necessary information and zero scheduling conflicts. - The backlog of administrative service reports is cleared and kept up-to-date daily. - Clients recognize you as the "go-to" person for status updates on their building services. - The AU management team feels a significant "weight off their shoulders" regarding day-to-day coordination. Benefits Final Word If you’ve ever thought:“I am a top-tier coordinator who knows how to run a tight ship—I just want a company that respects my expertise and provides a stable, long-term home.”This is that role. Let’s build long-term success—together. Originally posted on Himalayas