Project & Program Management I

What this Job Entails: The Project & Program Management I role is responsible for planning and coordinating all aspects of information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. Scope: - Applies company policies and procedures to resolve routine issues - Works on problems of limited scope - Receives detailed instructions Your Roles and Responsibilities: - Manages cross-functional and technical projects. - Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. - Responsible for managing/tracking program milestones, timeline, and overall deliverables. - Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. - Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. - Help to drive project lifecycle milestones from concept commit through project closure and advocate change management. - Assist with using metrics, SLAs, and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. - Help with internal process improvements; remove gaps, across multiple teams and functions. - Ensure risks are accounted for and provide risk mitigation strategies. - Be a point of contact for vendor partners and internal stakeholders. - Coordinate and assist with regularly scheduled meetings with core teams. - Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. - Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills: - Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience - Builds stable working relationships internally - Follows standard practice and procedures when analyzing situations or data - Understanding of project management teams, resolving conflict, and meeting schedule timelines - Excellent communication skills (verbal, written, documentation) - Ability to work on multiple projects and assignments concurrently - Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance - Familiarity with creating spreadsheets, presentation material, and project/process documentation - Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks - Ability to collaborate with stakeholders and communicate project updates to client executives. Preferred Qualifications: - Various certifications - Change management knowledge - Familiarity with various project management methodologies Physical Demand & Work Environment: - Must have the ability to perform office-related tasks which may include prolonged sitting or standing - Must have the ability to move from place to place within an office environment - Must be able to use a computer - Must have the ability to communicate effectively - Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Originally posted on Himalayas