Client Success Manager

Location: Remote (Tampa, Florida) About the Role SmartScale360 is hiring a Client Success Manager to manage client relationships, lead onboarding, support account growth, and ensure a strong customer experience for our U.S.-based clients. You’re a Strong Fit If You Have: - 3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related field - Experience managing U.S.-based clients or working with U.S. companies is strongly preferred - Strong verbal and written English communication skills, with confidence communicating directly with clients - Proven experience managing client relationships, account portfolios, customer onboarding, and client retention - Experience coordinating with Recruitment, Operations, HR, or cross-functional teams - Strong problem-solving skills with the ability to handle client concerns, escalations, and service issues - Experience conducting client check-ins, business reviews, performance updates, or account reviews - Familiarity with CRM systems, account management platforms, and project management tools - Strong organizational and time-management skills with the ability to manage multiple client accounts and priorities - Self-motivated, detail-oriented, and comfortable working independently in a remote work environment - Recruitment or staffing experience is a strong advantage What You’ll Do: - Manage assigned client accounts and serve as a primary point of contact throughout the customer lifecycle - Build and maintain strong long-term client relationships through proactive communication and regular follow-ups - Lead client onboarding and implementation, ensuring a smooth transition from sales to operations - Understand client goals, requirements, and expectations and ensure services are aligned with their business needs - Conduct regular client check-ins, account reviews, and performance updates - Monitor client satisfaction, engagement, account health, and service performance - Address client concerns, resolve issues, and coordinate escalations and solutions when needed - Partner with Recruitment, Operations, and Leadership teams to ensure client needs are met - Track client metrics, account activity, deliverables, renewals, and key milestones - Maintain accurate CRM records, account notes, reports, and client documentation - Identify opportunities for client retention, account expansion, upselling, and service improvement - Support contract renewals and strengthen long-term client partnerships - Identify process improvements that enhance customer experience, client satisfaction, and operational efficiency Tools & Technology: - CRM: HubSpot, Salesforce, Zoho, or similar - Communication: Slack, Microsoft Teams, Zoom, Google Meet - Productivity: Google Workspace, Microsoft Office - Project Management: Asana, ClickUp, Monday.com, or similar Schedule: - Monday - Friday (flexibility is a plus) Before You Apply ⚠️ Please apply only if you have hands-on experience in Client Success, Customer Success, Account Management, Client Relations, or a related client-facing role, and are confident communicating with U.S.-based clients in English. Originally posted on Himalayas