Systems Operations Engineer (35858)

Systems Operations Engineer Location: Portugal – Hybrid We are seeking a Systems Operations Engineer to support the reliability, security, and ongoing evolution of the infrastructure powering a large-scale customer documentation ecosystem. The environment includes cloud-hosted services and virtual machines across multiple data centers, using a mix of cloud and virtualized platforms including GCP and other infrastructure technologies. This role will act as a key technical point of contact for the documentation ecosystem, ensuring stable operations, secure integrations, reliable infrastructure, and a consistently high-quality experience for users and customers. Key Responsibilities - Operate and maintain Linux servers and services across cloud and virtualized environments, including GCP and on-premises virtual machines. - Manage server user accounts, permissions, access rights, and security compliance. - Install, upgrade, patch, and maintain base software and applications across server environments. - Diagnose and resolve issues across servers, applications, databases, and system integrations. - Perform root-cause analysis and implement long-term corrective solutions. - Administer and optimize PostgreSQL databases, including backup and recovery processes. - Configure, maintain, and support Apache HTTP Server environments. - Support identity and authentication integrations, including Azure SSO, SAML, and OIDC. - Maintain and support Git-based development and operational workflows. - Develop automation, monitoring, and operational tooling using Perl, Python, and shell scripting. - Lead and coordinate new tooling and platform initiatives, including scoping, planning, execution, and stakeholder communication. - Document system architectures, configurations, processes, and operational procedures. - Collaborate closely with product, IT, security, engineering, and documentation teams. - Continuously improve the reliability, security, scalability, and efficiency of the infrastructure environment. Required Skills & Experience - Strong experience operating Linux servers in cloud and virtualized environments. - Experience working with cloud platforms such as GCP, Azure, or AWS. - Strong scripting skills using: - Perl - Python - Shell scripting - Strong knowledge of SQL and PostgreSQL. - Hands-on experience with Apache HTTP Server. - Practical experience with identity and SSO technologies, including: - Azure AD / Microsoft Entra ID - SAML - OIDC - Experience working with Git-based workflows. - Solid understanding of IT security principles and operational security best practices. - Strong technical documentation and process-management skills. - Experience coordinating or managing technical projects across multiple teams. - Ability to work independently while collaborating effectively with cross-functional stakeholders. What Will Help You Succeed - Strong troubleshooting and problem-solving skills. - An interest in improving infrastructure, developer workflows, and documentation platforms. - Ability to take ownership of technical issues from investigation through resolution. - Strong communication skills with both technical and non-technical stakeholders. - Excellent attention to detail and a focus on delivering reliable, high-quality solutions. - Ability to manage competing priorities and coordinate initiatives across multiple teams. Nice to Have - Knowledge of IP or optical networking technologies. - Experience supporting technical documentation platforms or publishing pipelines. - Familiarity with structured content and automated documentation workflows. - Experience supporting infrastructure used by engineering or software-development teams. , Sam Osman