Sr. Endpoint Support (Desktop) Engineers - Remote

Overview Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits. This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians. Responsibilities - Serve as the Tier 3 escalation point for complex desktop and endpoint support issues. - Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues. - Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer. - Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID. - Manage endpoint provisioning, configuration, deployment, and lifecycle management. - Assist with endpoint security, device compliance, software deployments, and policy management. - Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues. - Document technical solutions, standard operating procedures, and best practices. Min Max Qualifications - 5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience. - Experience supporting enterprise Microsoft Windows environments. - Strong knowledge of: - Microsoft 365 (O365) - Active Directory - Microsoft Intune - Windows Autopilot - Endpoint Management - Experience troubleshooting complex desktop, hardware, software, and endpoint issues. - Excellent customer service, communication, and interpersonal skills. - Experience mentoring or supporting junior technicians and acting as an escalation resource. - Ability to work independently in a remote environment while supporting Central Time business hours. Originally posted on Himalayas