Reservations Administration Associate (UK)

- Responding to inbound emails and web messages · Creating new outbound emails - Primarily non-voice, but voice tasks are still a component of the role and other tasks at hand - Processing transactions on proprietary and 3rd party systems - Attending virtual huddles and other online meetings - Receiving or making internal & external voice calls - Updating data/reporting and collating other information - Providing feedback on opportunities to improve process - Calculating various costs for travel bookings e.g. flights, upgrades and/or add-ons - Providing specialist advice to other internal teams - Prioritizing work across multiple queues/systems - Quality checking own or other team members work before finalizing - Rapid task switching based on priorities/ urgencies ---- - Excellent communication skills in English – written and spoken · Ability to adapt communication to different countries/cultures · Numerate/Experience with spreadsheets - ability to complete calculations and translate time across time zones · Experience with different proprietary web applications and MS Office Suite · Customer focus - Completed at least 2 years in college · Amicable to shifting schedules Originally posted on Himalayas