Team Leader - Property Management (WFH)

OPTIMAL Testimonial Video: drive.google.com/file/d/1odXjOKSF6w64Z-1Srh8NCYXZkpf2s4sW/view Team Leader - Property Manager About Us OPTIMAL is a property management support company that partners with real estate investors and property managers across North America. We help properties achieve operational efficiency, revenue optimization, and smooth day-to-day management through remote property management systems, back-office support, and expert operational guidance. Position: Team Leader - Property Manager Primary Responsibilities - Oversee and ensure the quality of work and efficiency of assigned property management tasks within the company. - Review attendance logs, shift reports, and daily outputs to ensure accuracy, productivity, workload balance, and smooth coordination across team members. - Act as the main point of contact for team members regarding work-related concerns and general support. - Mentor, guide, and review the work of team members when needed. - Lead the onboarding and training of new hires and internal staff. - Provide ongoing training within the department, including the development of training materials, documentation, and internal forms. - Maintain regular internal meetings (cadences) and prepare monthly productivity reports and other reports required by management. - Coordinate internal updates, write procedures, and develop templates to improve operational efficiency. - Exercise management-level responsibilities such as staffing recommendations, performance evaluations, promotions, salary recommendations, performance management, and, when necessary, terminations. - Ensure adherence to company policies, risk standards, and internal controls. Contribute to the development and enhancement of internal controls to mitigate operational risks. - Perform other related duties as assigned by management. - Record internal training sessions and create team-specific training materials as needed. - As Team Leader, set a strong example, ensure smooth team operations, support team engagement, and guide the team toward meeting internal KPIs and performance standards. Ideal Qualifications - 3+ years of experience in real estate or property management using platforms such as AppFolio, Buildium, Yardi, RentManager, etc. - Hands-on experience in tenant coordination, maintenance coordination, and leasing-related tasks. - 2+ years of leadership experience with responsibilities involving reporting to management. - Strong sense of ownership and pride in work performance and its impact on overall company success. - Able to work independently and make sound decisions with minimal supervision. Excellent interpersonal and communication skills. - A team player who is proactive, detail-oriented, calm under pressure, and empathetic. Compensation Package: * Schedule: Weekdays (Monday-Friday) * TBD the salary * 10 Paid Time Off * 6 Paid Holidays (Philippines) * HMO after 6 months Originally posted on Himalayas