Technical Support Specialist- Fully Remote

Job Duties: - Provide support to Ting customers by phone and email - Create and maintain clear, concise and accurate documentation for internal and external use - Act as liaison to ensure smooth operations and service delivery to all customers and partners - Identify, report, and document technical issues to help isolate and resolve issues in a timely manner - Support Engineering team with testing software and hardware - Troubleshoot issues down to the root cause - Perform other duties as required Requirements: - Associates Degree or valid (up to date) certification in related field - 2 years' work experience in a technical support or customer support role - A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends and holidays What We Offer: - Competitive salary + equity - Freedom - ability to make, own, and carry out decisions - Health, dental, and vision insurance Originally posted on Himalayas