AV Remote Support Specialist I

About The Role The Customer Advocacy and Solutions organization at Uber is responsible for delivering world-class customer support across all modalities. Within this organization, the AV Remote Support team operates at the intersection of operations and autonomy, providing real-time support to autonomous vehicles in live environments. As an AV Remote Support Specialist , you will operate as a frontline specialist handling complex and ambiguous real-time AV scenarios, requiring strong judgment and technical aptitude. This role aligns with advanced support expectations, requiring decision-making in edge cases and collaboration across stakeholders. What You Will Do - Provide real-time intervention using camera and sensor feeds to support AV operations - Guide vehicles through edge-case scenarios (e.g., road closures, obstructions, unusual traffic behavior) - Exercise judgment in situations without clearly defined procedures - Handle escalations and high-complexity incidents as part of core responsibilities - Document incidents and provide detailed reports for downstream teams - Communicate with cross-functional stakeholders to resolve issues - Uber Move", sans-serif; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;">Identify recurring issues and contribute to root cause analysis Basic Qualifications - Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts - Ability to pass required certification training - Understanding of U.S. traffic laws - At least 1 year of experience in operations, technical support, product testing, or similar roles - Must possess and maintain a valid driver’s license* issued by a U.S. state or territory, if assigned duties that require licensed-driver judgment or if a license is legally or operationally required for the assigned work. Preferred Qualifications - Strong judgment and decision-making skills - Ability to maintain strong decision-making and focus during critical real-time operational incide Originally posted on Himalayas