Senior Customer Success Expert

💼 Hiring: Senior Customer Success Expert - CoinDCX 📍 Mumbai, Maharashtra, India | 🕐 Posted 14 hours ago - October 3, 2026 | 💰 Not provided | 🧑‍💻 Full-time | 🔗 Customer Success / Crypto / Fintech CoinDCX is hiring a Senior Customer Success Expert to support users in the crypto and fintech space. The role focuses on customer relationships, complex issue resolution, and service quality across the exchange. 📋 Responsibilities include: - Provide timely support by email, chat, and phone on accounts, trading, deposits, withdrawals, and technical issues - Help customers navigate the CoinDCX platform and its features - Troubleshoot issues, escalate complex cases, and handle escalated complaints professionally - Work with Compliance, Operations, Development, and other teams, and share customer feedback - Support the team leader on daily operations and help improve support processes and documentation - Stay current on CoinDCX products and the broader cryptocurrency industry 🔑 Requirements set by the company: - Excellent communication skills in English and Hindi - Strong interpersonal, listening, problem-solving, and analytical skills - Ability to multitask, manage multiple interactions, and work under pressure during high volumes - Prior customer support experience, preferably in trading or financial services - Willingness to work rotational shifts - Diploma or equivalent qualification; a college or university degree is preferred 🛠 Nice-to-have: - Hands-on trading experience - Knowledge of cryptocurrency and crypto trading - Familiarity with CRM systems, with Sprinklr experience preferred 📩 To apply: Apply: https://www.linkedin.com/jobs/view/4473879224/ 🔗 Original post: https://www.linkedin.com/posts/nitendrapratapsingh_hiring-customersuccess-coindcx-activity-7512228970684108800-S5yX 📌 New here? Subscribe and mute notifications to avoid noise. 🔎 Search by role or skill, or check the pinned messages for a short vacancy list. ⚠️ DYOR! I do not verify every job. Requests to download and run files or make a payment are major scam warning signs. 🚩 ❗️ I am not hiring. I only share fresh Web3 jobs posted by others. #NFA #DYOR 🌎 All my other social media! Subscribe!👇 💡 Intern/Junior Web3/Crypto/Blockchain Roles DAILY 📱 Allweb3jobs on Twitter/X 📱 Allweb3jobs on LinkedIn 📱 Coinmarketcap token analysis 🪙 Binance token analysis 💬 Want to promote something or just ask a question? Feel free to reach out: @crypto_vazima