Customer Support Specialist

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region. Responsibilities: - Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat - Educating clients on how to use the Company’s website and trading platforms - Communicating with clients regarding the company’s products and services via telephone, email and live chat - Assisting other departments Candidate Profile: - Excellent written and spoken English - Strong communication skills across live chat, email and phone - Customer oriented mindset with good problem solving ability - Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage - Willingness to learn and adapt in a fast-paced environment - Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8 - Ability to work on public holidays and one Saturday & Sunday a month Why us: - Welcoming, young and multicultural team with approachable leadership - Ability to contribute to dynamic business at a growth phase - High level of autonomy, support of ideas and putting your expertise into the best practices for the company - Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders - Competitive remuneration, regular salary reviews and performance-based incentive schemes - Vibrant company life: from team activities to global celebrations - Fully remote work Journey to FP Markets - Initial Interview with HR (30-45 minutes) - Interview with your future manager (45-60 minutes) Originally posted on Himalayas