Customer Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in India. This is a technical, customer-facing role supporting enterprise B2B SaaS customers in a fast-paced environment. You will act as a frontline technical expert, investigating complex customer issues and identifying their underlying causes. The role combines hands-on troubleshooting, SQL-based investigation, ticket management, and clear client communication. You’ll work closely with Engineering, Product, Customer Success, and Solutions Architecture teams to move issues from discovery through resolution. Your ability to translate technical findings into simple, confident explanations will be essential to building customer trust. You’ll also help identify recurring issues and patterns that can drive product improvements and operational efficiencies. This opportunity is ideal for a detail-oriented technical support professional who enjoys solving problems and owning customer outcomes.