Inbound Sales Representative

Sales Representative Position Type: Full-Time | Remote Working Hours: U.S Business Hours About the Role At Pavago, we are hiring for one of our clients seeking a motivated and results-driven Sales Representative to grow their home health care business. This role will focus on converting inbound leads, building referral partnerships, and developing a consistent sales pipeline. The ideal candidate is a confident communicator who understands the importance of proactive follow-up, relationship building, and maintaining a structured sales process. You will work closely with prospective clients, families, healthcare professionals, and community referral partners to generate new business and support client growth. Responsibilities: Lead Management & Sales - Respond promptly to inbound leads and prospective client inquiries. - Conduct phone, email, and text follow-ups with prospects and families. - Manage leads through the sales funnel from initial inquiry through consultation, assessment, and admission. - Maintain consistent follow-up with active, inactive, and older leads. - Schedule consultations, assessments, and intake appointments. - Track sales activities, pipeline stages, and follow-ups in the CRM. Referral & Community Development - Build and maintain relationships with hospitals, discharge planners, physicians, social workers, senior living communities, rehabilitation facilities, and other referral sources. - Conduct outbound outreach through calls, emails, in-person visits, presentations, and networking events. - Identify new referral opportunities and develop relationships into consistent referral sources. - Represent the company at community events, health fairs, and industry networking events. Sales Funnel & Business Development - Build and manage a structured sales funnel with clear stages and follow-up processes. - Monitor lead volume, conversion rates, referral activity, and revenue performance. - Identify gaps in the sales process and recommend improvements. - Develop strategies to re-engage prospects who are not immediately ready to move forward. - Meet or exceed monthly and quarterly sales and admission goals. - Identify opportunities to increase client volume and revenue. Client & Internal Coordination - Educate prospective clients and referral partners about available home health care services. - Clearly communicate the company's value proposition and services. - Coordinate with clinical and operations teams to ensure a smooth transition from sales to intake and service delivery. - Maintain strong relationships with clients and families after admission to support retention and referrals. What Makes You a Perfect Fit - You are a confident, relationship-driven salesperson who enjoys building trust with clients and referral partners. - You are persistent with follow-up and don't allow qualified opportunities to fall through the cracks. - You are comfortable making frequent phone calls and conducting in-person meetings. - You are highly organized and able to manage multiple prospects and relationships simultaneously. - You are motivated by measurable sales goals and take ownership of your results. - You are proactive, independent, and comfortable developing new business opportunities. Required Experience & Skills - 2+ years of experience in sales, business development, healthcare sales, home care, home health, senior care, or a related field. - Proven experience managing and converting inbound leads. - Strong sales, follow-up, and relationship-building skills. - Excellent verbal and written communication skills. - Experience using a CRM or sales pipeline management system. - Strong organizational and time-management abilities. - Comfortable working independently and managing multiple opportunities. - Professional and personable communication style. - Valid driver's license and reliable transportation for community outreach and referral visits. Ideal Experience & Skills - Experience selling home health care, personal care, private-duty care, hospice, assisted living, or senior care services. - Existing relationships with healthcare or senior care referral sources. - Experience developing referral networks. - Experience creating and managing sales funnels. - Familiarity with healthcare referral and discharge processes. - Knowledge of the local senior care and healthcare market. Typical Day - Responding to and following up with inbound leads. - Updating the CRM and managing pipeline activity. - Contacting prospective clients and families. - Conducting outreach to healthcare and community referral partners. - Scheduling consultations and assessments. - Visiting referral sources and attending networking or community events. - Reviewing pipeline performance and identifying opportunities for improvement. - Coordinating with the clinical and operations teams on prospective and newly admitted clients. Interview Process - Initial Recruiter Screening - Client Interview - Offer Stage #LI-AG1