Team Lead, Customer Service

💼 Hiring: Team Lead, Customer Service - OKX 📍 Hybrid - Budapest, Hungary | 🕐 Posted 6 days ago - September 30, 2026 | 🧑‍💻 Hybrid | 🔗 Customer Service / Crypto OKX is hiring a Team Lead, Customer Service to oversee day-to-day Customer Service performance and operations in Budapest. 📋 Responsibilities include: - Oversee operations and report satisfaction, productivity, response speed, and service quality. - Ensure process adherence, smooth daily operations, and prompt incident reporting. - Work cross-functionally with stakeholders and support teams, and screen or interview candidates. - Monitor KPIs, identify trends, and run weekly or monthly agent reviews. - Coordinate ad-hoc training or retraining with Learning & Development. - Lead process updates, workshops, and share business or policy updates with stakeholders. - Plan monthly agent schedules and manage daily shrinkages. 🔑 Requirements / Must-have: - Bachelor's degree or at least 3 years leading a call-center team. - Experience leading large, diverse teams of more than 15 members. - Proven hiring, training, coaching, and people management. - Strong planning and interpersonal skills, process-driven and detail-oriented. - Able to lead complex operational initiatives cross-functionally. - Verbal and written English fluency. Another language is a plus. - Interest in technology that improves processes, plus ownership of customer and business solutions. - Willing to work an assigned schedule supporting 24x7 operations. 🛠 Nice-to-have / Preferred: - Additional European languages and crypto or fintech familiarity. - Experience with global teams across offices and time zones. - CRM tools such as Zendesk, MacOS, Lark, Microsoft Office, and G-Suite. 💡 Perks & Benefits: - Competitive total compensation, learning programs, and an education subsidy. - Team events, wellness and meal allowances, and healthcare for employees and dependants. 📩 To apply: Apply: https://job-boards.greenhouse.io/okx/jobs/8008024003 🔗 Original post: https://www.linkedin.com/posts/team-lead-customer-service-at-okx-share-7512837144571207681-M4Ns/ 📌 New here? Subscribe and mute notifications to avoid noise. 🔎 Search by role or skill, or check the pinned messages for a short vacancy list. ⚠️ DYOR! I do not verify every job. Requests to download and run files or make a payment are major scam warning signs. 🚩 ❗️ I am not hiring. I only share fresh Web3 jobs posted by others. #NFA #DYOR 🌎 All my other social media! Subscribe!👇 💡 Intern/Junior Web3/Crypto/Blockchain Roles DAILY 📱 Allweb3jobs on Twitter/X 📱 Allweb3jobs on LinkedIn 📱 Coinmarketcap token analysis 🪙 Binance token analysis 💬 Want to promote something or just ask a question? Feel free to reach out: @crypto_vazima