Legal Assistant

About Us: Ovation Law Firm is a fast-growing law firm dedicated to delivering outstanding legal services while fostering a supportive and innovative workplace. As we continue to expand, we are seeking a motivated and resourceful Legal Assistant to join our team. About The Role: In this role, you will work closely with our Case Managers to drive case progression, manage essential documentation, and ensure a smooth, outstanding client experience from the initial contact through the conclusion of their legal journey. Strong English communication skills are essential for success in this role. Responsibilities: - Act as a key point of contact for clients, providing professional, timely, and empathetic updates via phone and email. - Guide clients through each stage of their case, clearly explaining processes and documentation requirements. - Contact clients to obtain required documentation, factual details, and information necessary to establish case eligibility and support the Case Manager's strategy. - Organize, review, and maintain comprehensive case files, ensuring all client information and supporting legal documents are accurate, complete, and readily accessible for the team. - Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently. - Draft, prepare, and assist in filing legal documents and correspondence as directed by the Case Manager to streamline case handling. - Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process. Qualifications: Must-have qualifications - Strong English communication skills (C1 level), both verbal and written. - Two years of professional customer service, administrative support, or legal support experience, demonstrating excellent listening, empathy, and problem-solving abilities. - Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook). - Excellent attention to detail and ability to handle multiple priorities simultaneously. Nice-to-have qualifications - Previous experience specifically in Lemon Law or related legal case management is a huge plus. - Experience with Filevine. Requirements: - Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment. - Must have a laptop or desktop computer with the following minimum specifications: 16GB RAM, Core i5 processor or higher. Additionally, an internet speed of at least 25 Mbps is required. - Amenable to work during U.S. business hours (PST). - Willingness to use a time-tracking tool. Eligibility Criteria: - This position is only open to candidates in the Philippines. Applications from candidates outside of the Philippines will not be considered. - Resumes must be submitted in English. - Applications that do not meet these criteria will be automatically rejected. What We Offer: - Earn $4-$5/hour: Competitive pay based on your skills and experience for a full-time, 40-hour workweek. Work From Anywhere: Embrace the freedom of remote work. Apply today and start your exciting new journey with us! - Recharge & Relax: Benefit from 6 PTO days per year. - Global Exposure: Opportunity to collaborate with top leaders in the legal industry. Salary: $4-$5/hour Originally posted on Himalayas