Contact Center Architect

This is a remote position. We’re seeking a Contact Center Architect to lead the design and implementation of Amazon Connect and cloud contact center architectures. This role focuses on translating client requirements into scalable, secure, and high-performance solutions across AWS, Salesforce Service Cloud Voice, and Agentforce environments. Key Responsibilities - Design and lead Amazon Connect implementations from discovery to deployment. - Conduct business process reviews, ROI analyses, and architecture planning sessions. - Create solution blueprints for voice, chat, and omnichannel experiences. - Lead technical teams to deliver projects aligned with client and industry best practices. - Collaborate with stakeholders to ensure business and technical alignment. - Mentor developers and support engineers to ensure project success. - Advocate for innovation and cloud adoption within contact center ecosystems. Requirements Requirements - 5+ years designing and implementing cloud-based contact center solutions. - Hands-on experience with AWS Lambda, Lex, API Gateway, CloudFormation, and related services. - Strong understanding of CRM and WFM integrations, SIP, VoIP, WebRTC, and contact routing. - Excellent communication and client engagement skills. - Experience leading technical delivery teams and enterprise-scale projects. - Certifications: AWS Solution Architect (Associate or Professional). - Preferred: Salesforce Administrator certification; pre-sales or solution consulting experience. - English: Advanced (C1 ideal). Originally posted on Himalayas