Assistente De Atendimento e Suporte N1 Telecom - B2C/B2B

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Assistente de Atendimento e Suporte N1 Telecom – B2C/B2B based in Brazil. We are seeking a customer-focused and tech-savvy Support Assistant to provide high-quality first-level technical support to premium customers and corporate accounts in the telecommunications sector. In this fully remote role, you will serve as a key point of contact, helping customers resolve connectivity issues and ensuring a smooth, reliable service experience. You will handle incoming requests across phone, chat, and email, diagnosing technical incidents and coordinating with specialized teams when further assistance is needed. Working in a fast-paced environment, you will contribute to customer satisfaction by combining technical knowledge, clear communication, and a personalized approach. You will also help maintain service-level agreements (SLAs) and participate in ongoing training to strengthen your technical and customer service skills. This opportunity is ideal for someone who enjoys solving problems, building strong customer relationships, and growing professionally in the telecommunications industry.