Business Account Manager - Middle

Overview: FinteqHub continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values. About Product: Finteqhub А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform. Learn more Purpose of the role: The Business Account Manager is responsible for growing and supporting FinteqHub clients. Your main goal is to ensure stable payment performance, drive client volume growth, and build long-term partnerships through proactive support, payment data analysis, and strategic recommendations. You will act as a trusted business partner for clients, combining account management, an understanding of payment infrastructure, and a growth mindset. Key responsibilities: - Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution; - Support the client's lifecycle: monitor payment stability and help optimize processes and key performance indicators; - Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance; - Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions; - Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products; - Collaborate with internal teams to resolve client needs and improve the overall service; - Track trends and changes in the payment industry and use this knowledge to advise clients; - Maintain client documentation and reporting, and track account status and action items. Required Experience: - 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring; - Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles; - Strong communication and presentation skills; ability to work with multiple stakeholders; - Analytical mindset and experience working with payment statistics and performance metrics; - Ability to manage multiple clients in a fast-paced environment; - Proactive, results-driven, with a high standard of customer service; - English language: C1-C2. Nice to have: - Experience with international clients and cross-border payments; - Experience with CRM systems and analytics tools; - Additional foreign languages. Our Benefits: - Full-time remote work opportunities and flexible working hours - Private insurance - Additional 1 Day Off per calendar year - Sports program compensation - Comprehensive Mental Health Programme - Free online English lessons with a native speaker - Generous referral program - Training, internal workshops, and participation in international professional conferences and corporate events. Originally posted on Himalayas