Developer Support Engineer

At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey? We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers. As a Developer Support Engineer at JFrog you will... - Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for their requirements - Develop scripts in Bash, Python, and Groovy for debugging and automating - Set up JFrog applications and 3rd party products in various development environments - Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters - Reproduce customer scenarios and fill relevant bugs/features - Maintain and improve a knowledge base of known issues and solutions - Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams - Availability to work flexible hours and weekends when needed To be a Developer Support Engineer at JFrog you need… - B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field - 2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE) - Proven ability to manage complex, escalated cases involving multiple architectures across multiple platforms - Deep experience in Linux (Systems Administration, Bash scripting, file systems). - Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading) - Ability to read and debug code in Java or another compiled language - Excellent spoken and written English - Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat - Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform) - Graduate of an advanced DevOps certification program