Infrastructure Solutions Architect

Context Supporting over 40k end-users across 38 countries, our European IT Infrastructure team is critical in our business’ success; we’re a strategic engine of innovation, enabling smarter ways of working, seamless brand integrations, and the adoption of tomorrow's technologies today. We’ve got an opening for a Solutions Architect in our European IT Infrastructure team, based in our technology hub in Madrid – could it be you? Read on for more details. The role You’ll help design and implement solutions for our end-users across Europe, based on our business’ needs. In addition, you’ll orchestrate the designing, creation and building of employee-centric innovations, adopted by the wider team for enhanced Employee Success. You Will - Work closely with both local, zone and Global teams on the rollouts and activation of new solutions and tools across Europe, whilst following company standards; enhancing and contributing to new solutions as applicable. In particular, you will: - Act as a point of contact for our Business Platforms, providing advice and guidance on both existing and new solutions, translating these needs for our technical teams to implement - Designing & Developing Enterprise-grade SaaS-type solutions based on common technologies from providers such as Microsoft, Google and Amazon - Design and build new service lines for our business platform. - Have strong, transversal technical abilities - with several years in hands-on technical infrastructure type roles - Be the primary technical bridge between our Business Platforms and Technical Teams, transforming innovation demand into governed, production-ready agile solutions (examples; Low-Code / No-Code and Infrastructure as Code) - Be responsible for planning and delivery of these solutions - Responsible for the onboarding of the RUN support teams as/when required - Coordinate technical domains (both internal and external) to ensure the smooth progress of the subjects. - Work closely with our Program Leads, ensuring new needs are met, anticipated and coordinated across the Zone. - Lead priorities based on our roadmaps, and explore new solutions based on business demands. - Design and deliver solutions, leveraging automations and AI for custom-built applications that enhance business processes, accelerate technology adoption, and unlock new ways of working. Desired Technical Skills / Experience - 3+ years of hands-on experience in designing and delivering solutions on Microsoft Azure, including cloud-native architectures, integration services, and automated infrastructure pipelines (IaC) - ITIL v3/v4 Certified - Proven tenure in a range of infrastructure roles, with 3+ experience in Retail, Industrial Operations (warehouses/factories) and traditional Corporate office-type locations - Understanding of enterprise-grade networking concepts & fundamentals (previous certification would be desirable), including SDWAN, wireless and Cisco/Meraki technologies - Strong understanding of Low-Code/No-Code solutions such as the Microsoft Power Platform ecosystem (Power Apps, Power Automate…), GitHub Copilot, and AI-assisted development practices, combined with a solid grasp of enterprise integration patterns, API management, and DevOps principles within large-scale IT environments - Familiarity with Workflows including SharePoint - Practical experience using ServiceNow as an ITSM platform, and authoring Confluence sites Soft skills - Accustomed to working in agile teams, you are a curious type of person, proactive, constantly monitoring, passionate and you know the main challenges of the customers' functional businesses - Excellent level of English in writing and speaking, daily communication and presentations with our international colleagues and customers (French-language would be a bonus too!) - Ability to multi-task across simultaneous projects, requests and deadlines, processing and communicating information quickly to appropriate parties - Strong troubleshooting capabilities - Managing cross-functional and multi-country programs in a rich and complex technical ecosystem - Ability to think quickly and drive decision-making - Ability to discuss and understand technical concepts at a deep level of understanding - Excellent interpersonal skills, you are a natural relationship builder