Customer Service Representative (Arabic & English)

Tags: Web3 Jobs • Web3 Web3 Jobs • Cryptocurrency Remote Jobs • Cryptocurrency Exchange Jobs • Web3 Finance Jobs • Cryptocurrency Customer Support Jobs • Cryptocurrency Full Time JobsBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Arabic & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines. Responsibilities - Handle high volume live chat and other online tools - Provide accurate, valid and comprehensive information - Follow communication procedures, guidelines, and policies - Support other business units with customer liaison, accurately document customer requests - Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution - Go the extra mile to engage customers Requirements - Minimum 1 year experience in customer service, preferably in finance or E-commerce industry - College degree or above - Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role - Previous experience with cross-functional support will be advantageous - High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team - Ability to work under pressure, strong communication skills and aim to exceed beyond expectations - Passionate for the customer service industry and can accept to work under different work shifts - Positive about the crypto industry Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.Apply here 👉 Customer Service Representative (Arabic & English)