Head of Customer Success

Head of Customer Success  We are assisting a mission-focused, privately supported organisation in the online commerce sector, dedicated to balancing growth with positive societal and environmental outcomes. This globally active company is entering a transformative phase and seeks a senior leader to guide its customer success efforts. This strategic yet practical role will oversee the development of a B2B customer success operation, collaborating with mission-driven entities such as non-profits and academic institutions to deliver value through innovative, technology-enabled solutions. You will lead a skilled team through a period of change, implementing streamlined processes, leveraging technology, and fostering a customer-first approach to achieve exceptional service and sustainable growth. Key Responsibilities: - Inspire and develop a high-performing team through growth and transformation. - Create efficient, scalable processes and tech-driven workflows to enhance customer experience. - Drive customer retention and business outcomes using data insights. - Collaborate with product, operations, and sales teams to shape organizational strategy. - Support expansion into new regions. What We Seek: - Extensive experience leading customer success in a B2B or technology-driven environment. - Proven ability to lead change and optimise processes. - Demonstrated success in achieving growth and retention through data and technology. - Strong communication and relationship-building skills. This is a unique chance to shape a vital function in a dynamic, values-driven organisation. Originally posted on Himalayas