IT Operations Lead

Amorim Luxury Group is a pioneer and market leader in the Portuguese luxury landscape, delivering world-class experiences across high-end retail, lifestyle, and gastronomy. Renowned for introducing iconic international fashion brands to Portugal—most notably through fashion spaces on Avenida da Liberdade and JNCQUOI concepts (JNCQUOI Avenida, JNCQUOI Asia, JNCQUOI Club, and Fashion Clinic)—the Group is continuously expanding its portfolio. Driven by elegance, innovation, and an unwavering commitment to excellence, Amorim Luxury creates unique lifestyle destinations where hospitality, fashion, and culture seamlessly converge. We are seeking a hands-on and results-driven IT Operations Lead to coordinate and elevate our day-to-day technological infrastructure and IT support services. Working closely with executive leadership and cross-functional teams, you will lead technical operations, ensure continuous uptime, and maintain seamless IT performance across our retail boutiques, hospitality venues, corporate offices, and digital platforms. Key Responsibilities: - Technical Operations & System Availability: - Lead and monitor day-to-day IT operations, network infrastructure, cloud environments, and core retail/hospitality platforms to ensure maximum uptime and operational efficiency. - Serve as the primary technical escalation point for critical incidents, network issues, and system outages across all group locations. - Hands-on Support & Team Coordination: - Coordinate internal support resources and external IT service providers to deliver rapid, high-quality technical assistance. - Oversee ticket resolution workflows, maintaining high service standards and strict SLAs for store networks, POS systems, and corporate teams. - Infrastructure Maintenance & Deployments: - Oversee hardware provisioning, software deployment, system updates, and user access management. - Actively lead the technical setup, network implementation, and IT onboarding for new store openings, venue launches, and system upgrades. - Cybersecurity & Compliance: - Implement and maintain baseline cybersecurity controls, access permissions, disaster recovery backups, and data protection practices (GDPR). - Conduct routine system health checks and vulnerability monitoring to protect sensitive corporate and customer data. - Vendor Coordination & Process Improvement: - Liaise directly with third-party technology providers, telecom vendors, and software suppliers to ensure service delivery aligns with operational needs. - Identify opportunities to automate workflows, optimize IT assets, and refine operational processes. Candidate Profile & Qualifications - Education: Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or equivalent practical experience. - Experience: 4 to 6 years of experience in IT Operations, Systems Administration, or Technical Support, with a track record of leading technical teams or projects—ideally in Retail, Luxury, Hospitality, or Multi-site environments. - Technical Expertise: Hands-on experience with network infrastructure, cloud platforms (AWS/Azure), ERP/POS systems, active directory, cyber security fundamentals, and ticketing/ITSM tools. - Skills: Strong problem-solving mindset, hands-on leadership style, excelente communication, and calm under pressure in high-tempo operational environments. - Languages: Fluent in English and Portuguese (both written and spoken).