Customer Success Manager- US Clients

We are looking for a confident and client-focused Customer Success & Product Demo Specialist to handle client onboarding, product demonstrations, relationship management, and post-sales support for our U.S.-based clients. The ideal candidate should be comfortable speaking with international clients, explaining workflows clearly, conducting live demos, and ensuring a smooth customer experience from onboarding to ongoing support. Key Responsibilities: - Conduct live product demonstrations for prospective clients - Explain workflows, processes, and service offerings clearly • Assist in onboarding new clients - Coordinate between clients and internal operations teams - Handle customer queries and provide timely resolutions - Maintain strong client relationships through regular follow-ups - Support sales and business development teams during client discussions - Track customer feedback and improve customer experience - Ensure high customer satisfaction and retention - Prepare reports, updates, and follow-up documentation Requirements - Excellent spoken and written English communication - Strong presentation and demo-handling skills - Comfortable handling U.S.-based clients over calls and video meetings - Experience in Customer Success, Client Servicing, Demo Calling, or Account Management preferred - Confident personality with strong interpersonal skills - Comfortable working in U.S. shift timings - CRM or client management tool experience preferred - Ability to explain processes in a simple and professional manner - Accounting/bookkeeping industry experience is a plus Highlights Conduct client demos, onboarding, and customer success operations for U.S.-based accounting clients. Originally posted on Himalayas