Customer Success Associate

ABOUT THE ROLE Join the customer success team at a B2B SaaS company serving the waste and recycling industry. You will help customers adopt AI-driven sales tools, realize ongoing value, and renew their subscriptions. WHAT YOU'LL DO - Manage customer accounts throughout onboarding, adoption, and renewal. - Create adoption plans and materials, and monitor product usage and engagement. - Identify accounts at risk by reviewing usage data and customer feedback, then take steps to support retention. - Answer product questions, troubleshoot issues, and deliver live training for customer teams. - Lead regular customer check-ins and business reviews to discuss outcomes and return on investment. - Identify opportunities to expand accounts through additional users, markets, or products. - Share actionable customer feedback, bug reports, and feature requests with Product and Engineering. - Keep account records accurate and up to date in the CRM. WHAT WE'RE LOOKING FOR - One to two years of experience in B2B SaaS customer success, support, or another customer-facing role. - Strong organizational skills and the ability to manage multiple accounts and follow-ups reliably. - Experience using a CRM and interpreting product usage data to assess account health. - Clear communication skills, including experience delivering live training and leading customer check-ins or business reviews. - Comfort working independently in a fast-moving environment and building processes amid ambiguity. - Experience in waste, logistics, trades, or another blue-collar B2B industry is a plus. LOCATION On-site in Marina del Rey, California.