Customer Service Representative- Vietnamese (Contract Based)

Overview We are seeking a Customer Service Representative to manage customer inquiries and provide professional support across phone, email, or chat channels. The role requires strong communication skills, a customer-focused mindset, and the ability to handle daily customer interactions efficiently. Qualifications - Native Vietnamese - Minimum Bachelor Degree or Diploma qualification - English level: B2 (Upper-intermediate) - Strong communication and interpersonal skills - Customer-oriented with good problem-solving ability - Basic computer skills and typing ability - Willing to work shifts, weekends, or public holidays if required Preferred: - Previous experience in Customer Service / Call Center / BPO is an advantage - Experience handling inbound support is a plus Responsibilities - Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner - Provide accurate information about products, services, orders, or general support requests - Resolve customer issues and complaints while ensuring high customer satisfaction - Update and maintain customer records in the system - Follow company procedures, quality standards, and service guidelines - Escalate complex or unresolved cases to the appropriate team Originally posted on Himalayas