Solution & Service Engineer

Key Responsibilities - Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions. - Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues. - Build and maintain strong technical relationships with key customers through regular meetings, visits and project support. - Support new product launches, technical training, webinars, workshops and customer events in the Benelux and French market. - Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams. - Support local product testing and validation, including firmware, software, compatibility and system integration testing. - Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials. - Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues. Requirements - Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field. - Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred. - Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning. - Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred. - Strong troubleshooting and problem-solving skills. - Comfortable communicating directly with installers, distributors, EPCs and professional customers. - Strong customer-service mindset and ability to manage technical issues independently. - Good communication and cross-functional collaboration skills. - Willingness to travel within Benelux, France and occasionally within Europe. - Fluent French and good English skills are required. Originally posted on Himalayas