Customer Success Manager

What you will do: - Manage existing customer relationships to ensure customer loyalty and expand our business relationships. - Conduct regular business reviews and collaborate with customers to present strategic security strategies. - Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs. - Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby. - Own new customer onboarding process, ensuring quick value realization. - Handle customer requests, answer questions, and guide them through best practices. - Create and optimize existing processes within the company and actively enhance all Customer Success initiatives. What we are looking for: - 5 - 10 years of experience in customer success management positions or similar. - Experience working with enterprise customers. - Ability to communicate and foster positive business relationships (English required, a second language is a plus). - Basic understanding of web technologies. - Accountability and personal organization are essential. - Ability to establish milestones and keep all team members on task. - Experience analyzing and optimizing the existing processes in the Customer Success department. - Problem-solving and high-level troubleshooting abilities. - Experience working within the Identity and Access Security space is a plus. All your information will be kept confidential according to EEO guidelines. At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers’ business. Originally posted on Himalayas