Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)

Job Title: Full-Time Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping) Job Description:We are seeking a highly organized and proactive Full-Time Virtual Assistant. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about supporting small business operations. The assistant will support day-to-day administrative needs, ensure timely customer service, maintain website content, and assist with light bookkeeping and SEO tasks. Key Responsibilities: Customer Service & Communication - Respond to customer support emails and website chat in a timely and professional manner - Maintain a helpful, solution-focused tone with customers to support sales efforts Website & Marketing Support - Update and maintain website content as needed (non-technical) - Set up and manage Klaviyo email support channels - Assist in SEO-optimized blog writing (product tips, tutorials, updates) Administrative Tasks - General admin support such as organizing files, documentation, and scheduling - Proactively flag any issues or process challenges to management Bookkeeping - Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed) Qualifications: - Proven experience in administrative support and customer service (preferably eCommerce or service-based businesses) - Experience with Klaviyo (or similar email platforms) is a strong plus - Familiarity with SEO and blog writing is preferred - Basic understanding of Xero or willingness to learn - Strong English communication skills (verbal and written) - Excellent time management and organizational abilities - High level of integrity and accountability - Must be proactive and transparent in communicating issues and progress Working Hours: - 10:00 AM 4:00 PM Manila Time (Monday to Friday) - Weekend availability TBD based on customer inquiry volume Originally posted on Himalayas