Level I Remote Support

Job Overview We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience. Responsibilities - Provide phone support and remote remediation for complex issues - Troubleshooting and resolving customer system problems across a broad range of technologies - Provide remote installations of new software and upgrades - Provide remote installation of service Packs and security updates - Provide helpdesk support including analyzing and resolving end-user issues Skills & Experience - Knowledge of Microsoft operating systems and desktop applications - Experience with installing, configuring, and administering a broad range of technologies - Excellent written and verbal communication skills - Knowledge of Citrix, VMware and Microsoft Systems Administration is a plus - Certifications a plus Originally posted on Himalayas