Dutch-Speaking Technical Support Advisor | Healthcare Technology

Workster is partnering with a leading global customer experience company to recruitDutch-speaking Technical Support Advisorsfor an international healthcare technology project based inBulgaria. This is an excellent opportunity to join a team supporting innovative medical technology that helps improve people’s daily lives. As a Technical Support Advisor, you’ll assist customers with product-related questions, troubleshoot technical issues, and provide professional guidance while delivering an exceptional customer experience. The role isfully remote within Bulgaria, with relocation support available for eligible candidates. Your Role - Provide technical support to customers using healthcare technology products - Troubleshoot product and device-related issues while guiding customers through effective solutions - Assist with repair, replacement, and service-related processes when required - Deliver professional customer support via phone while ensuring a positive customer experience - Accurately document customer interactions and maintain detailed case records - Follow established procedures, compliance requirements, and quality standards - Escalate complex technical issues to the appropriate teams when necessary - Collaborate with internal departments to ensure timely issue resolution Your Qualifications - Native-level fluency in Dutch - Good command of English (B2 or above) - High School Diploma or equivalent - Previous experience in customer service or technical support is an advantage but not required - Strong troubleshooting and problem-solving skills - Excellent communication and customer service abilities - Comfortable learning new technologies and technical products - Ability to work accurately in a structured and regulated environment - Positive attitude with a willingness to learn and develop professionally The Offer - Fully remote position within Bulgaria - Relocation support for eligible candidates moving to Bulgaria - Comprehensive paid training and onboarding - Permanent employment contract - Performance-based bonus program - Signing bonus - Meal allowance - Private health insurance - Multisport and wellbeing benefits - Continuous learning and career development opportunities - Stable working schedule from Monday to Friday - International, supportive, and collaborative working environment Originally posted on Himalayas