IT Operations Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Operations Analyst based in Brazil. This is an engineering-focused IT operations role responsible for building and improving the technology environment that enables employees to work securely and efficiently. You’ll own key areas including identity, endpoints, SaaS administration, device management, and secure access. A major focus will be automation—using code, APIs, infrastructure-as-code, and AI-assisted workflows to eliminate repetitive operational work. You’ll also help establish mature service management practices around incidents, changes, documentation, metrics, and operational readiness. The role combines reliability, security, and continuous improvement in a predominantly macOS and ChromeOS environment. You’ll have significant autonomy to identify operational friction, solve root causes, and make internal technology increasingly scalable and dependable. It’s an ideal opportunity for someone who thinks like an engineer and wants to build systems rather than simply respond to tickets.