Implementation Consultant (FR)

Base. is a leading e-commerce platform with over 20 years of experience, originally from Eastern Europe. It stands out for its strong ability to adapt to client needs, automate internal processes, and act as a central hub and key solution for e-commerce businesses. This position is open to support the growth of the Base France team. Responsibilities - Lead the implementation of new clients on Base., from kick-off to operational launch. - Configure and set up Base. according to client needs, including: - product workflows (management, enrichment, publishing), - order workflows (business rules, automations, synchronizations). - Design and implement custom solutions with a strong focus on complex system architecture and advanced configurations. - Demonstrate a strong technical mindset and ability to understand and structure complex systems (basic coding knowledge is a plus). - Support the setup of external integrations (ERP, PIM, CMS, marketplaces, carriers, payment solutions…), including: - data exchange setup, - business mappings, - integration testing and functional validation. - Provide ongoing client support, acting as the technical and functional point of contact during the project and after deployment. - Collaborate with Sales and Customer Success teams to support the technical sales cycle. - Work with Product and Tech teams to relay client needs and contribute to the evolution of Base. - Document, optimize, and standardize implementation processes. Technical Skills - Knowledge of E-commerce / ERP / logistics / SaaS environments. - Strong experience and capability in system integration. - Strong technical mindset with the ability to design and understand complex architectures (coding knowledge is a plus). Project Skills - Experience in project management (scoping, coordination, follow-up). - End-to-end project management: scoping, execution, development, deployment. Interpersonal Skills - Comfortable in a client-facing role, with strong communication and teaching abilities. - Willingness and ability to work directly with clients on-site (including travel to client offices and warehouses for system setup). - Solution-oriented mindset, pragmatic, able to quickly identify resolution paths. Benefits - The opportunity to actively shape the global e-commerce market and implement solutions that make a difference - Inspiring collaboration with passionate professionals from diverse cultures and all corners of the world - The chance for professional and personal growth within a rapidly growing company—grow with us