IT Operations Director - Infrastructure and Cyber

Exciting news from us at Daisy: we’re re-branding to O2 Business! Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand! As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed. We’re incredibly excited about this next step in our journey and you could be on that journey too. We’re looking for a IT Operations Director - Infrastructure and Cyber to be accountable for the secure, resilient and efficient running of the technology platforms and services supporting the organisation’s business systems and employee experience. The role oversees infrastructure and cyber solution architecture, infrastructure engineering, platform operations, IT service operations and end-user computing. The objective of this role is to build a leading IT support operation, developing processes and people while supporting large scale systems transformation and consolidation of IT services to one. Job Title: IT Operations Director - Infrastructure and Cyber Salary: DoE Location: Nelson, Cheadle or Bournemouth Hours of work: 37.5 hrs a week Monday to Friday between 08:30 - 17:30 What You'll Be Doing As an IT Operations Director - Infrastructure and Cyber, you will: Key Accountabilities - Own the operational stability, resilience and performance of infrastructure, cloud, network and workplace technology services. - Own data lake and Fabric infrastructure, including platform foundations, storage, compute and operational resilience. - Lead infrastructure engineering, cloud services, network services, hosting and platform operations. - Own IT service management, including incident, problem, change enablement, request fulfilment and service reporting. - Own service desk, end-user computing and colleague technology support. - Lead security operations and SOC capabilities where these sit within CIO operational scope. - Ensure infrastructure and operational platforms meet agreed availability, performance, resilience and cyber control requirements. - Work with CISO on security standards, monitoring, incident response and risk remediation. - Support business continuity, disaster recovery and technology resilience planning. - Manage operational suppliers, managed service partners and infrastructure delivery partners were within remit. Leadership Responsibilities - Lead the operational backbone of the CIO function. - Build a service-led culture focused on reliability, responsiveness and continuous improvement. - Drive operational discipline through ITIL-aligned processes and measurable service outcomes. - Ensure cyber operations are run effectively while recognising that independent security policy and challenge sit with CISO. - Provide clear line of sight from operational performance to customer and colleague experience. Success measures - Improved service stability, availability and operational resilience. - Reduced severity and recurrence of major incidents. - Effective ITSM adoption and service reporting. - Data lake infrastructure available and scalable to support data engineering and analytics needs. - Improved end-user support experience. - Security operations are effective and aligned to CISO standards. What We’re Looking For - Degree-level qualification in Information Technology, Computer Science, Cyber Security, Engineering or a related discipline, or equivalent relevant experience. - ITIL Foundation certification (or higher) with a strong understanding of IT Service Management principles and practices. - Proven experience leading enterprise-wide IT Operations, Infrastructure, Service Management and Cyber Security functions at a senior leadership or Director level. - Demonstrated success developing and executing technology and operational strategies that improve service stability, resilience, security, performance and customer experience. - Deep expertise across cloud platforms, infrastructure, networks, workplace technologies and hosting services, with strong knowledge of Microsoft Azure and modern enterprise architectures. - Experience owning and governing large-scale data platform operations, including Data Lakes, Microsoft Fabric, storage, compute and platform resilience. - Strong understanding of ITIL-based service management, with a track record of driving operational excellence across incident, problem, change, service performance and continuous improvement. - Significant experience leading cyber security operations, security monitoring, incident response, vulnerability management and risk remediation in partnership with Information Security teams. - Proven ability to lead high-performing multi-disciplinary teams, manage strategic suppliers and influence senior stakeholders across complex organisational environments. - Commercially astute leader with experience managing significant operational budgets, technology investments and governance frameworks What’s In It For You Our ethos is simple: the more you put in, the more you get out. What We Offer - 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!) - An extra day off on your birthday or if you're getting married - £500 referral bonus - bring great people, get rewarded! - Professional development - training and support to help you grow - Eye care vouchers and discounted Medicash membership for healthcare savings - Exclusive Virgin media and O2 deals for you and your family/friends - Exclusive discounts and savings at over 1,200 retailers At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As an IT Operations Director - Infrastructure - Cyber, this is your chance to make a real impact. Apply Now and take the first step toward your career at O2 Business. Every CV is carefully reviewed by a member of our hiring team. We’ll be in touch soon to talk more about the role and the journey ahead. O2 Business is committed to maintaining a professional, safe, inclusive, and respectful environment for our colleagues and everyone we interact with. We operate a zero-tolerance approach to bullying, harassment, discrimination, and abusive behaviour, and expect all communications and interactions to be respectful and professional.