Bilingual Customer Service Representative

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Bilingual Customer Service Representative based in Canada. In this remote role, you will play a key part in delivering an exceptional patient experience by providing personalized support and helping individuals take the next step in their vision care journey. You will engage with prospective and existing patients through phone calls and online chats, answering questions, understanding their needs, and booking consultations. Working in a fast-paced, performance-driven environment, you will combine customer service excellence with appointment scheduling and follow-up activities. Your contribution will help improve patient engagement, optimize clinic schedules, and support business growth across a network of vision care clinics. You will have clear performance goals, ongoing coaching, and opportunities to develop your communication and consultative service skills. This position offers the flexibility of remote work, a supportive team environment, and the opportunity to make a meaningful difference in patients' experiences.