Head of Delivery

- Lead and oversee multiple large-scale technical programs and digital transformation initiatives across global clients - Own end-to-end delivery of the program portfolio, ensuring scope, timelines, quality, and financial targets are met - Act as the primary point of contact for global clients, managing senior-level communication, escalations, and expectations - Drive portfolio-level financial performance, including revenue, margin, forecasting, and cost control - Establish, track, and continuously improve SLAs, KPIs, and delivery metrics to ensure high performance and customer satisfaction - Lead governance forums, steering committees, program reviews, and escalation calls - Collaborate closely with executive leadership, project teams, and cross-functional stakeholders to deliver measurable business outcomes - Identify, manage, and mitigate delivery risks, dependencies, and issues across programs - Build, mentor, and lead high-performing delivery and program management teams - Foster a culture of accountability, innovation, operational excellence, and customer-centric delivery - Ensure consistent delivery standards, processes, and best practices across all programs - Support strategic planning, growth initiatives, and client expansion opportunities Requirements - 15–20+ years of experience in technical program delivery, portfolio management, or digital transformation leadership roles - Proven experience managing large, complex, multi-stream programs for global clients - Strong exposure to US and European markets, with experience working across distributed and cross-cultural teams - Demonstrated expertise in stakeholder management at senior and executive levels - Strong financial acumen with experience managing program and portfolio-level P&L, forecasting, and budgeting - Proven ability to lead, mentor, and scale delivery teams in fast-paced environments - Experience defining and driving SLAs, KPIs, governance frameworks, and delivery metrics - Excellent communication, negotiation, and conflict resolution skills - Strong problem-solving and decision-making abilities with a delivery-focused mindset - Experience working in hybrid or global delivery models Originally posted on Himalayas