Customer Service Representative (Danish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Customer Service Representative to join their team in Porto. Position: Customer Service Representative Location: Porto, Portugal Work model: Remote Employment type: Fixed term (6 months) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: - Handle inbound calls to assist customers with inquiries - Sell products tailored to customer needs - Cross-sell and upsell products and associated products - Provide customer support for post-booking and booking management - Support travel agents with bookings and ensure smooth booking management - Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries REQUIREMENTS: - Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level) - Previous experience in customer service or sales, preferably in the travel or hospitality industry - Strong communication skills with the ability to engage and build rapport over the phone - Ability to manage multiple inquiries and provide accurate information efficiently - Experience in upselling and cross-selling products or services - Customer-focused mindset with a commitment to delivering high-quality service - Proficiency in booking systems or travel management tools will be considered as an advantage - Strong attention to detail and problem-solving mindset - Ability to effectively communicate, both written and verbally - Ability to multitask in fast paced environment - Working schedule: Monday to Friday: 08:00h - 17:00h. OFFER: - Competitive salary with performance-based incentives - Professional growth opportunities within the BPO industry - Collaborative and supportive work environment - Access to exclusive travel perks and discounts - And many more! Originally posted on Himalayas