Customer Success Manager, Digital

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Digital based in United States. The Customer Success Manager, Digital will manage a high-volume portfolio of school districts through scalable, digital-first customer engagement. This role focuses on driving adoption, retention, and expansion through structured lifecycle programs rather than high-touch account management. You will use customer behavior, telemetry, health scores, and engagement signals to identify risks and opportunities and take timely action. The position combines customer success expertise with strong systems thinking, operational discipline, and data-driven decision-making. You will collaborate closely with Customer Success Operations, Support, Implementation, Product, Sales, and go-to-market teams to continuously improve customer journeys. Success will be measured through customer retention, product adoption, expansion opportunities, and the quality of operational execution. This is an ideal opportunity for someone who enjoys working at scale and using technology, automation, and structured programs to deliver measurable customer outcomes.