Remote German-Speaking Customer Service Representative (from Portugal)

Start Date: November 18, 2024 and December 9, 2024 (remote from Portugal) Our client is offering a remote customer service role with a prestigious cruise line, providing support in German to their customers. The ideal candidate will have a strong customer service background, with previous experience in contact centers or sales, ideally in tourism or travel-related industries. Responsibilities: - Handle inbound customer queries via phone, email, and chat. - Provide high-quality service, ensuring customer satisfaction. - Process bookings and sales, assist with troubleshooting and problem resolution. - Maintain a keen attention to detail, managing multiple tasks efficiently. Shift Schedule: - Monday to Friday: 08:00h - 18:00h - Saturday & Sunday: 08:00h - 17:00h - Occasionally, availability until 19:00h - Two rotating days off per week. Requirements: - Fluent German (C2 and higher) - Previous customer service experience (contact center or similar). - Digital literacy and problem-solving skills. - Strong verbal and written communication skills in German. - Multitasking ability and high attention to detail. - EU member state passport/valid residence permit for Portugal/certificate of temporary protection for refugees (a MUST) Originally posted on Himalayas