Team Leader - Renewal

This is a remote position. Job description: He/She needs to be aware of all the know-how of a renewal scheme. Should preferably ace in the technical aspect of subjects like renewals and subscriptions. Further, having an aptitude and flair for automation and workflow procedures is a plus. This will give a leverage to understand things from a better perspective. He/she should be outstanding in managing the team's client related tasks at the front end and the operational tasks at the back end. - Managing the different facets of subscription and support renewals. - Contacting clients directly to negotiate terms and conditions and render renewal contracts. - Forecasting trends and suggestions on how those trends can enhance retention rates - Refining renewal strategies that proactively engage a client in chopping the churn rates - Coordination with team members across departments - Maintaining monthly reports related to the clients renewals, cancellations, upgrades. - Ensuring timely payments from the existing clients of billing, renewals, upgrades - Handling client tickets regarding to renewal purpose - Submission of daily, monthly and quarterly reports to the reporting manager KRA: - Handling team’s renewals on monthly basis - Ensuring the successful and on-time renewals for the account prior to the subscription end date - Executing all renewal back-end work in a timely manner - Handling monthly Team’s retention cases - Timely submission of monthly and daily reports Requirements - Having 3-5 years of experience in the fields of sales, customer success, or renewals - Having worked in the B2B SaaS industry is a huge advantage. - Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales. - Excellent negotiation skills - Strong Team handling skills with strategic thinking. - Ability to multitask, prioritize and manage time effectively Benefits 100% Remote Working Originally posted on Himalayas