Technical Support Engineer (H/F)

Language Skills: Bilingual English (excellent written and spoken level is mandatory for our international context) + Fluent in either French or Spanish. ● Experience: 3+ years of experience in Technical Support, Application Support, or a technical RevOps/SysAdmin role within a SaaS or FinTech environment. ● Technical & Project Skills: * Project Ownership: Proven ability to manage small-to-medium technical projects or tool migrations independently. * Solid understanding of Web environments, including PHP and JavaScript troubleshooting. * Fully comfortable with SaaS delivery technicalities: DNS management, SMTP, and SSL certificates. * Good knowledge of APIs, webhooks, data synchronization, and database queries (SQL). * Experience with HubSpot CRM is highly desirable; experience with Zendesk is a strong plus. * Understanding of payment gateways or e-commerce infrastructures is appreciated. ● Soft Skills: * Strong autonomy & accountability: You are a self-starter who doesn't need hand-holding; you take ownership of a problem until it's fully resolved. * Great communication & pedagogy: Ability to "translate" complex technical issues for non-technical internal teams, and vice versa for developers. You excel at making technical concepts easy to understand for everyone. * Highly versatile, proactive, and curious ("touches everything" mindset). * Team player, adaptable, and comfortable managing multiple technical priorities. **What We Offer** * The opportunity to work for a meaningful company that helps NGOs change the world. * A key role with high autonomy, technical variety, and visibility under the VP Customer XP B2B. * A dynamic, international, and multicultural working environment. * Competitive salary + remote/hybrid working policy.