Desktop Support officer

IT Skills and Experience - Handling Different PC Operating Systems ( Windows 7/8 and 10) - Performing Hardware Software Installation ( understanding of deployment tools like SCCM) - Basic knowledge of SOE and group policies - Printer support - Good knowledge of MS Office tools installation & troubleshooting - Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems - Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure. - Unboxing of devices and performing DOA (Dead on Arrival) process if needed. - Collection of device information (MAC address/ Model/ SN) - Connect devices to warehouse network - Physical installation of devices (installation of the tablet to a forklift, installation of the physical printer) - Configuration of the device including OS and application level (as per manual) - Function test for each device - Label print test from performance, quality, speed, and stability. - Device setup and configuration knowledge transfer - Support Go-Live Change environment from INT to PROD - Printer general test IT Qualifications At least two of the following: - PC Laptop OEM Maintenance Certification - CompTIA A+ Certification - Microsoft Certified IT Professional (MCITP) certification in the desktop area - Microsoft Office Specialist (MOS) Certification Experience in a similar role - 02+ Years of relevant experience. Originally posted on Himalayas