Nice CXone Developer

Position: NICE CXone Developer – Implementation Client: CTS (Cognizant Technology Solutions) Location: Remote – Eastern Time Zone candidates only Job Description We are looking for an experienced NICE CXone Developer – Implementation with strong hands-on experience in NICE InContact/NICE CXone, RESTful APIs, and NICE CXone Studio scripting. The candidate will be responsible for designing, developing, testing, deploying, and supporting IVR and contact center solutions. Required Skills - Strong experience with NICE InContact / NICE CXone - Hands-on experience with NICE CXone Studio and IVR scripting - Strong experience with RESTful Web Services / APIs - Experience developing and implementing IVR flows and call flows - Experience with Contact Center dashboards and reporting - Experience with Skills-Based Routing - Cisco to CCaaS migration experience preferred - Strong troubleshooting and problem-solving skills - Excellent communication and stakeholder management skills - Strong organizational and conflict-management skills Responsibilities - Participate in discovery and requirements-gathering activities. - Translate business requirements into technical requirements and solution designs. - Design, develop, test, and deploy NICE CXone IVR flows. - Develop and maintain NICE CXone Studio scripts. - Support on-premise to CCaaS migrations. - Develop call flows and backend REST API integrations. - Configure and support skills-based routing. - Troubleshoot scripting, integration, and system issues. - Prepare technical documentation and implementation plans. - Support SIT, UAT, deployment, and post-production activities. - Work with architecture and technical teams on integrations. - Provide technical guidance as a NICE CXone SME. Salary: 140000 Originally posted on Himalayas