Nutanix Engineer/ Networking IT Support Engineer

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support) Location: Hong Kong, China Employment Type: Freelance (On-Call Basis) Priority: High (Immediate Hiring) Role Overview We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism. The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency. Key Responsibilities - Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents. - Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism). - Perform system upgrades, patching, and lifecycle management activities. - Troubleshoot and resolve hardware, software, virtualization, and network issues. - Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies. - Implement and support backup and disaster recovery solutions. - Respond to critical incidents and service requests within agreed response times. - Collaborate with global and regional teams on infrastructure and cloud-related projects. - Maintain accurate technical documentation, incident reports, and service records. - Ensure professional interaction with end users, stakeholders, and customers at all times. Required Skills & Experience - Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering. - Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism). - Experience supporting VMware and/or Hyper-V environments. - Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching. - Proven experience providing Break & Fix support in enterprise environments. - Ability to diagnose and resolve complex infrastructure and networking issues. - Experience with backup and disaster recovery solutions. - Scripting experience with PowerShell and/or Python is advantageous. Mandatory Requirements - Valid CCNA Certification (Cisco Certified Network Associate). - Minimum 90% pass score on the induction assessment. - Fluent English communication skills (spoken and written). - Ability to work independently in customer-facing environments. - Professional demeanor and strong customer service orientation. Preferred Qualifications * Nutanix Certification (NCP or higher). - Experience with cloud platforms such as AWS, Azure, or GCP. - Knowledge of automation tools such as Ansible and Terraform. - Experience supporting enterprise networking infrastructure. Soft Skills - Excellent verbal and written communication skills in English. - Strong professionalism and customer-facing skills. - Ability to remain calm and effective during critical incidents. * Proactive problem-solving mindset. - Strong organizational and time-management skills. - Ability to work collaboratively within distributed teams. - Commitment to delivering high-quality technical support and customer satisfaction. Originally posted on Himalayas