Cloud Engineer

ABOUT THE OPPORTUNITY Join Hexa as a Cloud Infrastructure Engineer and contribute to the reliability, security and continuous improvement of IT infrastructure within the insurance sector. This is a fully remote opportunity based in Portugal, focused on Microsoft cloud technologies, infrastructure operations and advanced technical support. You will work across infrastructure and support teams, resolving complex technical challenges, improving operational processes and supporting the delivery of infrastructure initiatives. WHAT YOU WILL DO - Investigate and resolve complex infrastructure incidents escalated by technical support teams. - Perform root cause analysis and implement sustainable corrective actions to prevent recurring incidents. - Administer, maintain and troubleshoot cloud and on-premises infrastructure environments. - Support the operation and optimization of Microsoft 365 services, Windows systems and Azure infrastructure. - Diagnose issues involving identity management, access permissions, databases and collaboration platforms. - Create and maintain technical documentation, troubleshooting procedures and knowledge base articles. - Participate in incident, problem and change management processes to support service stability. - Collaborate with internal teams and external providers to address infrastructure issues and maintain service quality. - Contribute to infrastructure projects, including technical planning, implementation and operational transition. - Share technical knowledge and provide guidance to service desk teams to improve resolution capabilities. - Communicate technical findings and resolutions clearly to stakeholders with different levels of technical expertise. WHAT WE ARE LOOKING FOR - More than 4 years of professional experience in IT infrastructure engineering, systems administration or advanced technical support. - Proven experience investigating and resolving complex infrastructure incidents across cloud and on-premises environments. - Strong analytical thinking, troubleshooting capabilities and a structured approach to problem resolution. - Ability to manage technical escalations with autonomy, accountability and attention to service continuity. - Experience supporting end users and resolving technical issues across different organizational levels. - Ability to collaborate effectively with infrastructure, service desk and external support teams. - Clear communication skills and the ability to translate technical information into practical guidance. - Experience producing technical documentation and contributing to operational knowledge sharing. - Relevant qualifications in Microsoft technologies. TECHNICAL SKILLS - Microsoft Azure infrastructure, including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). - Windows Server administration and Windows desktop environments. - Microsoft Entra ID, user directories, group management and access permissions. - Microsoft 365 administration, including Exchange-related productivity services and Microsoft 365 E5 environments. - Microsoft Teams, SharePoint Online, OneDrive and Microsoft 365 Groups. - Microsoft SQL Server and Azure SQL databases. - PowerShell scripting for infrastructure administration and troubleshooting. - SharePoint Server and file server permissions management. - Microsoft Power Apps and Power Automate. - IT infrastructure incident management, root cause analysis and problem management. - Change management processes and Change Advisory Board (CAB) practices. - Technical documentation and knowledge management. NICE TO HAVE - Experience with Microsoft Intune and mobile device management. - Familiarity with ITIL practices and IT service management frameworks. - Previous experience mentoring technical support professionals or delivering internal technical training. WHAT WE OFFER - A fully remote working opportunity based in Portugal. - Private health insurance from your first day, with no waiting periods and the possibility of extending coverage to family members. - Free and confidential psychological support through TEAM 24, including specialist support, educational content and live sessions. - Continuous learning opportunities, with support for professional training and certification. - Opportunities to develop knowledge in information security, quality management and cybersecurity best practices. - Childcare vouchers and support measures designed to promote work-life balance. - A collaborative professional environment that encourages knowledge sharing, continuous improvement and individual development. - Team activities and shared initiatives that strengthen connections across the Hexa community. EQUAL OPPORTUNITY At Hexa, we value diverse perspectives, experiences and backgrounds. In line with the principles of the Portuguese Diversity Charter, we promote equal opportunities, inclusion and fair treatment throughout our recruitment processes and professional relationships. We welcome applications from all qualified professionals. HEXA LIFE At Hexa, we are all Builders. Each person contributes to developing meaningful solutions, strengthening professional relationships and shaping what comes next. Our culture is built on three essential principles: Honesty, Mutual Support and Agility. We communicate transparently, share knowledge and adapt to new challenges with a solution-oriented mindset. Even when working remotely or across different teams, our Builders remain connected through shared values, collaboration and collective responsibility. We Build Together.