Client Retention Specialist | FX & CFDs Industry | Work From Home

Job Overview: We are seeking a dedicated and customer-focused Client Retention Officer to join a dynamic and fast-paced financial services environment. The successful candidate will be responsible for delivering exceptional customer support, maintaining strong client relationships, and ensuring a seamless client experience across multiple communication channels. What Will You Do: - Deliver high-quality service and support to clients through live chat, email, and phone channels. - Respond to customer inquiries by identifying issues, conducting research, and providing effective solutions. - Handle and resolve customer complaints and service-related issues promptly and professionally. - Provide accurate information regarding the company's products, services, and operational processes. - Support clients with a variety of matters, including but not limited to: - System and technical troubleshooting, login and account-related issues, account administration and back-office inquiries and financial or operational support requests. - Follow up with clients to ensure timely resolution of outstanding issues. - Perform back-office administrative tasks and maintain accurate customer records. - Ensure all activities comply with internal policies and regulatory requirements, including KYC, AML, and due diligence procedures. - Provide feedback and recommendations to improve customer service processes and operational efficiency. - Escalate complex issues to senior management when necessary to ensure timely resolution. What Makes You A Good Fit: - Bachelor's Degree or equivalent relevant working experience. - Excellent command of both English and Bahasa Indonesia (written and spoken). - Working experience in the FX and CFDs industry. - Strong computer literacy and proficiency with common business applications. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving abilities. - High attention to detail and strong organizational skills. - Ability to work effectively in a fast-paced and customer-focused environment. What We Offer: - Opportunity to join a dynamic and growing organization. - Exposure to the financial services industry and international markets. - Professional development and career growth opportunities. - Collaborative and supportive working environment. - Competitive salary and benefits package. - Comprehensive training and ongoing support to help you succeed in your role. Originally posted on Himalayas