CX Manager - HLS

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Manager - HLS based in the United States. Take on a strategic, customer-facing role at the intersection of technology, customer experience, and enterprise success. As a trusted technical advisor, you will help large and complex customers maximize the value of advanced customer experience platforms. You will lead sophisticated implementations, drive product adoption, and translate business objectives into scalable technical solutions. Working closely with executive stakeholders and cross-functional teams, you will oversee technical initiatives, mitigate risks, and ensure successful delivery. You will also use data and performance insights to demonstrate business value, strengthen customer relationships, and support retention and growth. This opportunity is ideal for a proactive, technically minded professional who thrives in collaborative SaaS environments and enjoys solving complex challenges. You will contribute to continuous innovation and help shape scalable best practices while supporting customers across the healthcare and life sciences sectors.