XTN-1171684 | GLOBAL NOC TIER 2 ENGINEER

About Us: Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at . Candidate Location: Philippines, preferably in Metro Manila. - Highly competitive salary and benefits package based on experience and qualifications. - Permanent Work-From-Home arrangement. - Internet and Mobile Allowance. - Upon hiring - Internet Allowance: 2500 - Mobile Allowance: 500 - Upon Regularization - 10 Days Vacation Leave - 10 Days Sick Leave - HMO - 3 Years Of Work Anniversary as Regular Employee - Rice Subsidy - Birthday Leave - 14th Month Pay - 5th Year Of Work Anniversary as Regular Employee - Retirement Plan - +1 total Free HMO Dependent - 15 Days Of Vacation Leave - 7th Year Of Work Anniversary as Regular Employee - 20 Days Of Vacation Leave - +2 total Free HMO Dependent - Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems. - Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols. - Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions. - Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines. - Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues. - Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes. - Customer Ticket Updates: Provide regular updates to customers regarding the status and progress of their tickets. - Project and Report Support: Assist with projects, generate reports, and contribute to project-related documentation. - Network Maintenance: Attend network maintenance activities during or off business hours as required. - Bachelor's Degree in Information Technology, Computer Science, or a related field. - Minimum of 4 years of relevant experience in network engineering or a similar field. - Thorough understanding of IT LAN and WAN networking concepts. - Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies. - Hold industry certifications such as Cisco CCNP or Fortinet Certified Professional. - Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors. - Commitment to ongoing learning, training, and development. Requirements: - Availability for night shifts. - Reliable home internet connection and a quiet work environment. - Cisco CCIE or Fortinet Certified Solutions Specialist is a plus. Originally posted on Himalayas