Flight Operations Specialist in Customer Experience

Ready to elevate your aviation career? We are a close-knit team fascinated by innovation, crafting AI-driven solutions for the aviation industry. Airlines around the world use our software to analyze flight data, cut fuel consumption and reduce CO2 emissions on thousands of flights every day. Your work has a real impact on the daily operations of the skies and on the air we all breathe. In this role you bring understanding of how airlines work, speak the language of fuel and aircraft performance, and turn that knowledge into real value for our clients. You own your client accounts and have a real influence on how our product develops. We are looking for ✈ Flight Operations Specialist in Customer Experience Your tasks: - Build long-term relationships with airline clients around the world and be their go-to person for our solutions. - Run project meetings and training sessions with clients, discussing fuel efficiency results, performance metrics and goals. - Handle client requests and issues reported by airline fuel teams, from first contact to resolution. - Analyze airline operational data and turn it into practical recommendations. - Support airlines in monitoring their fuel efficiency initiatives and policies. - Bring the client’s voice to the product team and define the scope of new features together with Product Owners, developers, UX and QA. - Support clients in implementing new features and maintain product documentation. Our requirements: - Aviation background: education and/or a few years of experience in airline operations, flight dispatch, aircraft performance, fuel management, flight safety or another area of the aviation industry (e.g. air traffic management, aircraft manufacturing). - Business sense: you find solutions that meet client needs and are realistic to deliver in terms of scope, time and effort. - Understanding of the airline business: you know how operational decisions affect costs and you see things from the client’s perspective. - Analytical mindset: you interpret data and metrics, question proposed solutions and recommend the best approach. - Strong communication and presentation skills: you listen actively, gather requirements and explain technical topics in business terms. - Ownership attitude and good organization of your work. - English at C1 level, including aviation terminology. - Availability for business travel (a few client visits per year). Nice to have: - Experience in an airline or airline-related organization, ideally in one of these roles: Flight Dispatcher / Operations Control Center (OCC) Specialist, Fuel Efficiency / Fuel Management Specialist, Performance Engineer, Flight Data Analyst, Flight Operations Engineer / Flight Planner, Pilot. - Experience in working with clients in the IT industry. - SQL knowledge. - Ability to write clear documentation and user guides for complex applications. Benefits and more: - Great development opportunities: we create innovative solutions for the global market. - Employee Stock Option Plan: you can be invited to become a StorkJet shareholder and share in the long-term value we build together, with extra shares for strong performance. - Training budget, language classes, internal tech talks, referral program. - Flexible hours and a modern office in the heart of Katowice. - Fully equipped kitchen (with an oatmeal station – we take breakfasts seriously). - Private healthcare and/or Multisport card. - Regular, unconventional company events, friendly atmosphere – we’re not a corporation. Need More Info? We’re here to answer any questions you have about your future adventure with StorkJet! Contact us: join.us@storkjet.com.